Frequently Asked Questions



We hope the following information helps answer any questions you may have.
1Why is milk from Jersey cows better?
Our herd consists solely of Jersey cows to ensure we bring the best possible quality of milk to your doorstep. Milk from Jersey cows has intrinsic benefits and higher nutritional value, which includes 20% more protein and 17% more calcium than any other breed. The flavour of the milk mirrors the quality with a naturally sweeter, creamier taste which allows us to maintain its integrity since we don’t need any additives or sugar to produce milk you can drink on its own.
2How is Onkar Foods different?
In order to maintain all the nutritional benefits of this superior milk, Onkar Foods adopts a specialised technique of lightly pasteurizing milk. Raw milk is headed to 77℃ for just 18 seconds, and then immediately cooled to 2℃. This burst of heat is enough to kill all the harmful bacteria, without compromising all the health benefits associated with consuming milk. Further, unlike other brands, our milk is never reconstituted!
3Why do we continue to use plastic?
Our conscious choice to continue with the use of plastic packaging is to ensure the safety and integrity of the product for your safety. While we are constantly testing and searching for more sustainable packaging, plastic is currently the only available option that ensures 100% safety. While we do collect used bottles in order to responsibly recycle them, we never reuse them. In our tests of glass and metal bottles, we found that these could never be satisfactorily cleaned to ensure no bacteria gets into the end product. As our range contains no preservatives, additives, sugar and other adulterating substances, the shelf life would be greatly reduced should we use inadequately sterilised packaging. Using plastic also helps to keep the cost affordable for consumers as our end goal is to allow as many people as possible to benefit from the purest milk available to them. As the greatest objection to plastic usage is the cost to the environment, it must be noted that the impact of chemical and UV sterilisation (the two most effective methods) are not negligible. As such, until we have found a sustainable and safe alternative, we are committed to providing the most sterile packaging we can.
4How do I safely store my Onkar Foods products?
As our products are pure and free of preservatives, we recommend that they are stored below 4℃, and are not recommended for consumption past the use-by date. It is also advisable to avoid storing our products in the fridge of the door as the fluctuation in temperature is greatest in this part of the fridge. Instead, store our products at the back of the fridge to maintain freshness and ensure they last until the use-by date. While freezing our products (except for those specifically mentioned such as berries, certain cheeses and bread) is not recommended, it is perfectly safe to do so despite the change in flavour, texture, and nutritional value that may occur. Once frozen, ensure that it is thawed completely in the refrigerator prior to use and do not freeze it a second time.
5Are our cows grass-fed?
No, to ensure they are as healthy as possible. As Jersey cows are not native to Malaysia, our local grass is not easily digested. Instead, we provide our cows with a nutritionally balanced diet of cleansed hay, grain, and soy-based proteins. As mammals, cows need protein just as humans do to avoid going into ketosis and eventually dying. A grass-only diet is not just unhealthy, but detrimental to our beloved herd. There is plenty of controversy surrounding soy and GMOs, but rest assured our cows are fed only the safest crops that we ourselves would consume. GMOs in themselves are not harmful as most genetic modification occurs to create superior fruit in terms of quality and nutritional value. What we do avoid is the use of safe GMOs in that they are not treated with chemicals which are harmful to our cows or us, and neither are they modified with allergens such as peanuts.
6Are our cows treated with antibiotics?
Just like humans, cows get sick too and need to be nursed back to health. They are only treated with antibiotics where absolutely necessary, and strict government guidelines are followed to this effect. This includes withholding the milk from the cow from sale until her milk tests free of antibiotics.
7What conditions are our cows kept in?
We provide freestall housing for our herd to allow for the most natural movement and feeding habits possible. They are able to freely move between airconditioned shelters and open spaces where they have access to abundant sunshine and fresh air. Our herd is also given 24-hour access to a feed alley and an indoor sleep area.
8Do pasteurisation and homogenisation impact the nutrition in dairy products?
As raw milk is illegal for sale in Malaysia, all milk is pasteurised for safety. This kills harmful bacteria, which maintaining the nutritional value of the milk. Homogenisation is the process of ensuring the quality of the milk you receive is more consistent as it prevents the cream from separating from the milk. This is achieved by breaking down the fat globules into even smaller parts to stabilise the texture.
9What is the difference between skim milk and whole milk?
Skim milk is a byproduct of skimming fat from milk to produce cream, resulting in an end product with a fat content of 0.5%. Whole milk has a fat content of 4%, and it is surprisingly what makes milk so nutritious. Unsurprisingly, most skim milk has additives in it to make up for the flavour and texture that is lacking when you remove the milk fat from it, making it an ultimately less nutritious product than whole milk. True to our promise of ensuring the purest milk possible, we only offer whole milk.
10What is rennet, and is it used in Onkar Foods’ products?
Rennet is a commercially-obtained substance from the fourth stomach of the cow that helps in the clotting of milk; particularly in cheese production. Onkar Foods carries cheese options with and without rennet to suit your dietary requirement.
11Will the consumption of dairy lead to health problems?
The most commonly associated myths regarding health issues and dairy are acne and weight gain. There is no scientific evidence that conclusively shows a link between these factors where moderate and recommended consumption levels are followed. On the contrary, dairy products are rich in Vitamins A and D which promote skin health and research has shown that there is a strong correlation between increased calcium intake and reduced body weight, fat percentage and a reduction in waist size. In fact, drinking milk has far more benefits than taking calcium supplements could ever have. Most people focus on the high calcium content of milk without realising that they are getting the added benefits of essential vitamins A, B2, B12, D and minerals such as zinc, potassium, and magnesium; as well as high quality proteins (containing amino acids). Further, fermented dairy products such as Yogurt and cheese are a rich source of probiotics which help to maintain optimal health of the gastrointestinal tract. Further, dairy consumption has a direct link to ensuring bones and teeth are healthy. Dairy products contain a unique mix of nutrients including calcium, magnesium, phosphorous, potassium, protein, and vitamin D that work together to increase bone density and slow age-related bone loss and osteoporosis.
12The human digestive system is not designed to digest cow’s milk. Is this true?
Evolution has definitively shown that human beings are omnivores. Our systems are designed to digest plant as well as animal products such as meat and dairy. Over time, we have developed the ability to synthesize the enzyme lactase that aids in the digestion of lactose (milk sugar).
13How are our cows milked?
In order to minimise contamination, we use an automated milk process. Our herd is milked 3 times a day (following a calves’ feeding schedule) in the milking parlour. The parlour and all machinery and pipelines are thoroughly cleaned between each milking, and each of the cows’ udders is manually cleaned prior to milking. The manual cleaning of the udders serves a dual purpose: To prevent contaminants from entering the milk, and to allow workers to inspect the udder to ensure there are no issues that may affect the cow or quality of the milk.
14What is the recommended amount of calcium to consume?
The general recommendation is for adults to consume 1,000-1,300mg of dairy (roughly 3 servings of milk, cheese or Yogurt a day). Teenagers and adults over the age of 50 have higher calcium needs (roughly 4 servings of milk, cheese or Yogurt a day).
15Can I consume dairy if I am lactose intolerant?
While it is always best to follow your doctor’s advice, most individuals who identify as lactose intolerant can still enjoy the recommended daily quantity of dairy. This is especially so where fermented dairy products such as Yogurt and cheeses are concerned, although small quantities of pure milk are also reasonably well tolerated.
16Are there pesticides in milk?
Milk is considered to be one of the safest agricultural products in terms of pesticides as they either contain no pesticide residue, or their levels rank among the lowest. Whether you choose organic or regular milk, stringent government regulations ensure that it is safe, wholesome and nutritious.